Empowering Victim Support With Microsoft Technology

Contact centre demand is increasing

Since 2014, calls to 999 have been increasing by 5% each year – add in demand from non-emergency 101 calls and enquiries via digital channels, and the need for supportive technology has never been greater.

But what if you can reduce incoming demand to your contact centre with the help of Microsoft technology?

By using a self-service portal, victims of crime can easily check up on case updates, message their case handlers directly and more. Deflecting these demands away from telephone lines will mean you can free up resources to focus on other priorities whilst maintaining support to victims of crime.

Intrigued?

Enhancing connectivity for Warwickshire Police

The I-LEAP search app, built using Microsoft technology, gives officers mobile access to INTERPOL databases from any location. The first standalone app of its kind, it allows officers to conduct roadside checks more quickly and easily, improving efficiency and helping officers access vital data on the go.

Node4’s team became part of our own development team. It was always a two-way conversation, with Node4 on hand to answer queries and guide us during the testing and roll-out stages

Nicholas Clarke
Head of Change, Warwickshire Police